Customize
the database for your store:
Click on
"IRIS" at the about your store. (This can be updated at
any top of the screen and pull down "Initialize
Database." This is where you enter information time. Note:
After fee that your store charges to send a wire updating this
information you must exit the program and start it back up.)
First enter the Wire-Out order. If your store "Enter"
and you can input the "Average charges no extra fee or
includes it in with the price of the flowers leave this area
blank. Press Delivery Fee" that your the starting invoice
number box. Every store charges. Next continue to the "Area
Code" box. Enter the 3 digit number and advance to order
taken with the IRIS taxable,
and then your country abbreviation. System will have an invoice number. Next enter your local tax rate, whether
deliveries are taxable, and thedn your country abbreviation.
t
The next areas below need to be
navigated using the arrow keys. All of these items will show up
in your "pull down menus" in your program. The first
columnis for "contacts" meaning how the customer heard
about your store. This enables you to use the marketing analysis
reports. You will only have to enter this when you take the
customer’s order for the first time. Next is the
"Personnel" column for your employees’ names. The
"Care of" column is where you list any popular delivery
destinations. Then comes the item and price area. For your store
you should put your most popular items first. Some do not have a
price so that it can be entered when taking the order. (You can
always overwrite the price.) Having the item and price really
speeds up order-taking. The "Payment" column should
show your most popular credit cards first. (You don’t have
to list checks or cash
.) The "Order Msg" column is for
the most popular headings for the enclosure cards.
If you scroll to the right you will see more important columns to complete. The first three fields are important in speeding up your order-taking and making sure that deliveries are only taken for delivery areas
that you service. Having the zip
code automatically pull up the city (or area) and 
the delivery fee is extremely helpful in taking orders. This also helps you decide whether or not you can accept a Wire-In order. Some florists enter "Compton(60)" or "Compton(6-)" as a code to let your sales people know that there is a $60 minimum for that area because it is far away. Don’t forget that you can always override any delivery price that "pops" up.
Next is the "Wire In"
category. List your main service first. 
The next three areas are information that
you want printed on the postcard to mail to your customer. If you
want to offer a discount on the postcard enter the offer in the
"Discount Note" field and the amount of days from the
purchase that the offer should expire in the next column. The
"Postcard Msg" column is for a note either thanking the
customer for their purchase or reminding them of an upcoming
holiday. (If you don’t want to offer a discount you can use
the "Discount Note" field for more printable space on
the postcard)
You have now initialized the database for your flower shop. You need to close the IRIS System by clicking on the top left corner and selecting "Close". Now restart the IRIS System. The phone # at the top will be (310) 000-0000. Select the 000-0000 numbers by pressing the enter key. (They should be highlighted) Press the "control" and "delete" keys at the same time. Note: If the area code (XXX)000-000 default number that shows up is ever different from your area code use this method to delete the number. You are now ready to take your first order.
Taking an order:
Test the phone number 222-2222 etc first to do sample orders. Don’t use 000-0000 because it is the default phone number. Once you enter your number you will arrive at the "Customer Profile" screen. You will only see this screen when entering a customer for the first time or if you want to update a customer’s personal file information. The top half is information about the sender. The special note box is for any information that you want to show up on the screen whenever the customer orders. Press "enter" in the date field following the special note field to skip past it. The "Date" field is for the date of their first order. Just pass over it. The next field will categorize this customer as someone that heard about your store from the phone book for your marketing reports. To select an item in the pull down areas just use the arrow down key. When you finish entering the initial information press return until the "OK" button lights up. Press enter and you will be back into the main order form screen. Note: If you are placing an order for a large company you may want to leave the bottom "To" area blank because the customer may not send to this person again.
Search by Customer or Company
:
You can also do searches from this profile screen by pressing on either "Cust Srch" for a person’s last name or "Co. Srch" for companies. If the first name that pops up is not the one you are looking for press enter again and again until the one you are looking for shows up and then press "OK".
When you are back to the main screen after pressing "OK" you will select Del, P/U, Wire In, or Wire Out. Next select the delivery day and the program will enter the date that corresponds with that day. You can overwrite the date if it is for a few weeks from now. Notice that while taking orders you can see important information at the right view box on the screen.
The "Note" area in the "To" section is for special information about the order like, "Leave delivery with manager in rm 202 if not home." Next is the order description area. Hint: If you want to enter information about the order’s colors etc. you can enter it on one of the lower lines. Just always add a 1 in front of it and don’t put a price next to it.
Press "enter" until the delivery price shows up. The next two fields are for either $ or % discounts. Once you get to the message area use the pull down menu to select the bold heading for the enclosure card.
The payment will default to credit
card and list the one in the customers profile. You can override
the credit card or select cash, check, or COD. Next just use the
pull down menu to select the sales person that took the order.
Once you finish the order press enter until the print button shows up. If you move over to the "OK" button the order will be processed
and not printed.
Search for a Customer’s
Order:
If you want to look up a past order from a particular customer enter the phone number and then select "Lookup" then "Customer Orders" in the pull down menu at the top of the screen. You will notice a red box with every order that the customer has made with you. You are actually in the order that is highlighted. You can use the arrow down and up keys to maneuver between the orders. If you press the "Delete" button you will completely wipe out their selected order. If you want to change any part of their order just select it and press "OK" at the bottom of the screen.
Wire In Order Lookups:
All wire in orders are in 310-999-9999 as a customer. Be careful not to delete an order if you go into "Order Lookup" because you use these orders to fax or mail into your wire service for payment.
Search for an Order by Date:
If you cannot find an order that was placed today select "Lookup" from the top menu and then select "Orders by date". Type in the date of the order and you will see all of the orders and invoice numbers. If you find the order write down their phone number and type it into the main order screen. From there you could look up the order and print it out again.
If you need to get to the customer’s profile to change a billing address or other important information select "Lookup" then "Customer Profile."
FAQ
How can I search for a customer by last name?-----We recommend setting up customer 222-2222 as a fake. Just enter that number then select "Lookup" then "Customer Profile" from the top menu. Once in the customer profile screen you will see the search buttons. Once you find the customer you want press on the "OK" button at the top right of the screen.
Took an order but it printed nothing on the page.-----Type in the phone number and go to "Lookup" then select "Customer orders" Look at the past orders in the red box. If your order that you just took doesn’t have an invoice # the order was not processed correctly. You should look everything over. You may want to write the order down on paper, delete the order in the box, then reenter the order. There could also be a problem in the Customer Profile such as strange punctuation. Once you take an order that doesn’t print out you cannot take any orders correctly until you fix or delete the last order. Once you do delete the bad order you may want to close out and restart the IRIS System.
If you have an order from Redbook Headquarters that is not supposed to be submitted just put something like "Do not report" in the ID # field.
How can I find out about updates? Check our web page at http://www.flowernetwork.com/irissystem
How can I get technical support? Just fax in your questions to 310-208-7427 or email us at support@flowernetwork.com
Can the IRIS System do accounts receivable? The new version will be able to bill your clients.
Requirements:
IBM Compatible
8MB on hard drive for the program and 1-50MB for customer database
8MB RAM
Windows 3.1 or 95
Mouse
Keyboard
Ink Jet or Laser Printer
Paper:
Please call Printers and Publishing at 800-533-8651 and ask for Lana. You can order either the letter size (withou the mail-home postcard) or the legal size forms.
The IRIS System is a shareware version that you may copy and distribute. The upgrade version will not be shareware and will be sold on a per copy basis.
The IRIS System is provided gratuitously and, accordingly, Flower Fields; makes no warranties, express or implied, regarding the product or any service or item offered, sold or otherwise provided to you as a result of your use of this service. Flower Fields; specifically disclaims any warranties, merchantability and fitness for a particular purpose regarding this product or any such service or item. Flower Fields; makes no warranty that the information contained in this product is complete or accurate. Flower Fields; does not assume and hereby disclaims any liability to any person or entity for any loss or damages (including, without limitation, special, indirect, incidental or consequential damages) caused by errors or omissions in the information contained in this service, your use of these services or any item provided to you as a result of your use of this service, regardless of whether resulting from negligence, accident, or any other cause whatsoever.